we found out a discrepancy between SLA requirements in Appendix D and Appendix F (please find attached).
Can you please confirm the correct SLA requirements are in Appendix F? Appendix D contains right SLA.
The discrepancy has been removed by changes in Appendix F. We uploaded a corrected version of Appendix F (6.1.5) with right SLA, which shall be as follows:
Error Category Response Time/Start of Error Removal Term for Error removal Information frequency
(Frequency of ongoing information)
Category A 15 minutes 30 minutes Every 15 minutes until Error is removed
Category B 2 hours Up to 8 hours Every 2 hours until Error is removed
Category C By the next Business Day Up to 14 calendars days Every
24 hours until the Error is removed